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The heat went out in my father-in-law's home where he lives with his wife and her three children. Temperature was 4 degrees on that Saturday night. The wife called All-Temp and did not tell them that the owner is one of my childhood buddies. All-Temp immediately dispatched a tech on a Saturday night who diagnosed the problem as a blown motor. The unit could not be fixed that night. In order to get the replacement motor, All-Temp had to pay their warehouse to open on a Sunday morning. They got the motor and fixed the heat all in under 12 hours during the coldest day and night of the winter. All-Temp's owner took the call from my frazzled mother-in-law and calmed her down. Again, on a Saturday night. The owner spoke to the customer with empathy as if he were a doctor soothing an sick patient. Did not matter that I knew the owner--it never came up and it didn't matter. This is kind of service that every business should offer but, regrettably, rarely does. News of this excellent service has and will spread like wildfire. This is the kind of professionalism which weds a client to a business for life.
Steven N. Malitz
Before I start this review, it's worth your knowing that the only thing I hate more than the daily maintenance of a household in the 'burbs is the un-daily stuff -- insurance claims, floods, mail delivery problems. You know, that kind of stuff. So when my heat wouldn't run in late March during a cold snap and it got down to the high forties in my house, I was not a happy camper.
I called All Temp and got an after-hours technician in my house (at 10 PM!) and working on my problem that night. The problem was my thermostat, so the technician replaced it, and soon everything was up and running.
But last week when the heat wave came in, I had no A/C, so there I was, back in angry suburban homeownerland. All Temp came out early, early on a Wednesday (7 AM, working around my work schedule, dropping my toddler off at day care, the whole morning shebang) and in less than 10 minutes figured out that a shorted wire connected to my thermostat was the problem. Although the t-stat was fine for the month before, the fact that it was new and that the last technician might have noticed the bad wiring left the company feeling responsible to me, to the tune of a $100 reimbursement of the thermostat's cost.
I still hate dealing with the unexpected, but if I can deal with it with fast service and employees who are willing to take responsibility for a problem they probably didn't even cause, that makes it all a little bit easier. I would definitely call All Temp again.
Tracy T. Bolingbrook (as appeared on yelp.com)
Did a very thorough, professional and inexpensive job of diagnosing my weird furnace noise (2 other previous furnace repair places were unable to identify the source). Very friendly and courteous repair crew who knew immediately to cover their shoes on the carpet and explain in detail the issue to me and the mrs. Hopefully, won't need HVAC work for quite a long time, but if I do, they will definitely get the call.
Anthony S. Chicago (as appeared on yelp.com)
Our furnace gave out last night. We were freaking out wondering what we were going to do seeing that we had two little kids. We weren't sure who to call and I hesitated just picking up the phone book as I really like using recommendations for just about everything, so I looked up heating and cooling on Yelp and there I found All Temp. We called around 830AM and the guy was there by 1PM. He was super nice and actually didn't mind at all explaining to me and my husband the basics of the furnace and things to check for. He cleaned off the sensor which he believed was causing problems and we didn't have to replace it. There's a 30 day warranty anyways which they come back for no charge if something goes wrong. As well, all Yelp members get 15% off. Not a bad deal at all. Will definitely recommend them and use them again in the future if I have to!
J.C. Chicago (as appeared on yelp.com)
Two thumbs way up for All Temp. I called them when I needed a tune up, thinking that's all I needed to get my apartment to the right temperature. Well he did the tune up (it had been over 15 years since the last one) and he noticed that my thermostat wasn't only ancient (circa 1987) but that it wasn't sending the right signal to the furnace so my heat was not getting turned on. Well right then and there he put in a new thermostat (one I could easily read and not a touch screen one that's all super fancy that would complicate my life) and he even showed me how to use it (i have issues and need direction with new things).
All Temp you get five stars! Thanks to Aaron and the discount for being on yelp. You can't beat that!
Diana R Chicago (as seen on yelp.com)
The joys of being a homeowner....
Sometimes you get to spend $350 on a new humidifier instead of that adorable Nanette Lepore dress you've had your eyes on all month. Sigh...
At least if you're going to spend your hard earned cash on boring things like a humidifier you'll have a positive experience with All Temp. Our relationship started off a little rocky when I called and tried to explain that I think we needed to replace the air thingee in our laundry room. And then he asked me for measurements of what we currently have! Like i know??? Then I had my husband call back who actually knows humidifier language and we were back in action.
A few days later All Temp sent the sweetest man named Julio to install the new humidifier and clean our pipes. Even my anxious pup loved him! And now we're ready for winter with this fancy new humidifier, which I'm hoping we won't need to turn on for a few more months...
Andrea R. Chicago (as seen on yelp.com)
I called three hvac companies to come and give me an estimate on replacing my furnace and air conditioner. The first two were nothing but "car salesman". All Temp came out, gave me a fair price and did a great job installing the equipment. Their installers were very polite and left the basement spotless when they were done.These guys are great!!
Robert B. Chicago (as seen on yelp.com)
Dear Mr. Mehrholz,
I just wanted to send a brief note thanking your staff for a job well done. Mike Clark was very helpful and knowledgeable in explaining our heating options and your prices were competitive. Jack Dean and his assistant Eddie did a clean and efficient job in installing our furnace, thermostat and humidifier. Jack did a very professional job in both installing and educating us on how it all works. We've done quite a bit of remodeling in the last 18 months and your people have been the only ones who have shown up when they promised and did the job correctly.
Anyways, thanks again and we look forward to doing business with you in the future!
Sincerely,
S. Bartolai
Highland Park, IL
Dear Rick,
As you know we were in the marketplace for a new furnace. This is a kind of a purchase consumers do not make very often as a single item so there can be a lot of questions given all the new technology. I had a lot of questions: what is the best the most cost efficient when it comes to energy consumption in both gas and electricity: what is the best complimentary cooling system and what are seers; is it wise to stay with freon or should we go with puron and on and on. You and your people were patient and gracious in answering all the questions that may seem routine to you and yet can be confusing to the consumer.
You and your staff took your time to explain the differences in all the different furnaces in the marketplace and the importance of having the right capacity for the size house you need to heat and cool. When it came time to install our unit, you said it would go smoothly, which it did. The people who work with All Temp were very professional and did a great job in cleaning up after the installation. Would I recommend you? Without hesitation. We had the chance to talk with a lot of other firms representing many different manufactures. They were all good people but we chose your company because of the service we received and the price you gave. I was very aware of all the personal effort you put into this project and I greatly appreciate it.
We wish you and the people who work with All Temp the best and I am sure who ever chooses your company in the future will realize the company installing the system is a critical part of the decision.
Sincerely,
J. Donnelly
To whom it may concern,
On June 23rd, we had an All Temp air conditioning job completed. I just had to sit down and send you a complimentary letter concerning two of your young employees namely Joe and Peter. Those two young men were a pleasure to have working in our home. They were very courteous and anything my husband or I asked them to do, or answer any of our questions they were very obliging. They also did a good job of cleaning up after themselves. Usually young people have tendency to get quite huffy with older people. Not so with these two. We know both of them will go far in their field. Once more it was a pleasure having Joe and Peter install our air conditioning. They worked very hard because of the hot weather and this job consisted of installing the unit in our attic crawl space and believe me the temperatures were in the high 80's. We took your advertisement out of the Chicago Sun Times and we are very glad we did.
Two Satisfied Customers,
E&D Rybicki
Chicago, IL
Ed,
I had a chance to go to my Cress Creek house during this last weekend and observed your recent air conditioning installation. I want to congratulate your installation crew on doing a fine job. If the equipment holds up as well as the installation, it should be around for a long time.
Even though the air filter installation in my current home was somewhat difficult, your crew also did a great job.
We often ignore good work and complain on unsatisfactory work, in this case I felt it was worth letting you know.
I will be happy to recommend your company to family or friends.
G.Silke |
